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About the Nine Group
Nine Entertainment Co. Pty Limited and its related bodies corporate (together, the “Nine Group” or “we”) is Australia’s largest locally owned media company with investments spanning commercial free to air television (the content of which includes a combination of locally produced programs as well as exclusive international content), broadcast video on demand content, streaming services, local print publications, an Australian radio network, real estate listings, car advice and listings, various digital services (which may include, amongst other things, websites, applications, smart speaker audio, augmented reality) and digital news, lifestyle and entertainment properties, various lifestyle events and a range of products and brands across publishing, advertising and consumer marketing.
The Nine Group brands include television stations like Channel 9, 9Gem, 9Rush, 9Life and 9Go!; video on demand platform 9Now; subscription video platform Stan; major digital and print mastheads including The Sydney Morning Herald, The Age, The Sun-Herald, The Australian Financial Review, WA Today and the Brisbane Times as well as digital properties such as nine.com.au, Pedestrian.TV, Car Advice and Drive. The Nine Group also owns the 2GB, 3AW, 4BC, 6PR, 2UE, 4BH, 6GT and Magic talk back radio stations and associated digital services. Other brands that form part of the Nine Group include Traveller, Essential Kids, Good Food, Night Noodle Markets and Open Air Cinemas. As well as this, the Nine Group holds majority investments in Future Women and Domain.
Please note that due to the nature of our business activities, from time to time we will handle personal information relying on the media exemption in the Privacy Act where appropriate and this is discussed in more detail below. We may also rely on the related bodies corporate, employee records and other exemptions that are included in the Privacy Act.
If your personal information is being collected via one of our digital services, the specific Nine Group collecting entity will be the entity listed by the digital service as the copyright owner and operator of the service. On a website, for example, you will usually find this listed at the bottom of the page.
If your personal information is being collected offline e.g. by phone or in-person, the relevant collecting entity will be made known to you as part of the collection notice given to you in connection with that activity.
Please note that if you become a member of our Future Women private Facebook Group, your activity and personal information shared via the Facebook platform will also be governed by Facebook’s Data Policy available at https://www.facebook.com/about/privacy/update
What is Personal Information?
When used in this policy, the term “personal information” has the meaning given to that term in the Privacy Act. In general terms, it is any information that can be used to personally identify you. This may include (but is not limited to) your name, age, address and contact details (including phone numbers and email addresses) and possibly financial information, including your credit card, direct debit or PayPal account information. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.
What Kind of Information Do We Collect and How Do We Collect It?
The type of personal information the Nine Group collects will vary depending on the nature of your dealings with us. We only collect personal information that we need for our business activities, or which is volunteered to us. In general, the type of personal information we collect and hold could include (but is not limited to) your name, address (postal and email), contact details, geographic location (including your suburb or post code), gender, date of birth, activity, photograph, payment details, drivers licence (where necessary to verify your identity) and transaction details relating to your use, enquiry or purchase of our products and services (or of those promoted by us) and any preferences you tell us about. We may collect your personal information via our websites, applications, chatbots and other digital services or over the phone (including as part of our talk back radio programs), when you email or write to us, when you subscribe to our services, when you attend an event or program run by us or when you participate in any of our shows or are in our studio audience or participate in a survey, questionnaire, competition or other marketing campaign run by us and/or our partners.
Information we collect from other sources
We may access information, including personal information, about you across the Nine Group and from third-party sources and platforms (such as social networking sites, databases, recruitment platforms such as LinkedIn and Seek, online marketing companies, agents or representatives we have engaged via our digital services, Microsoft Products, third party digital services and data supply companies) and supplement the information we collect with information obtained from those third party sources.
When you connect with us through social networking services, you will be able to see the social sharing habits of your friends and connections and participate seamlessly in our social capabilities, including commenting, live blogging, reactions, ratings, gaming mechanics and sharing content. You can connect us to your third party social networking service by downloading an application and signing into the application. By connecting with us through these third-party social networking services, you are authorising us to access and use certain information from your social network profile.
If you do not provide and we do not collect your personal information in the ways we have described above, we may not be able to as effectively provide you with our products and/or services that you have requested. For example, if you do not register as a member of our news websites or applications, you may not be able to access features and services that are reserved for members or we may not be able to tailor the content of our websites or applications to your preferences so your experience of our websites or applications may not be as enjoyable or useful.
How will we use or disclose your information?
We only use or disclose personal information for the primary purpose for which we have collected it, or for another related secondary purpose, unless you have provided your consent for us to use it for another purpose. We may use or disclose your personal information for the following primary purposes:
We also collect other information and data, such as anonymous data that we collect via your interaction with our digital services and third party digital services (where we provide digital analytics tools or deliver advertisements) using tracking technologies such as cookies and web beacons (this is described in further detail below). This information and data may not be considered personal information under the Privacy Act. This information and data may be used by us internally and/or provided by us to third parties including our partners, clients and service providers for purposes that may include, without limitation, providing you with more relevant advertising, preparing audience insights, customer research, campaign analysis, conducting launch surveys and modelling.
We do not generally collect sensitive information as that term is used in the Privacy Act. This term applies to information such as your racial or ethnic origin, membership of political bodies, religion or trade unions, sexual preferences or activities, state of health or medical history and criminal record. However, in some instances, sensitive information might be disclosed during the course of your interaction with us or during the course of interaction of others acting on your behalf with us or others acting on our behalf with you – for example during a talkback radio or televised conversation or as part of the arrangements if you are appearing on one of our TV shows. If we hold any sensitive information about you, that information will only be used and disclosed by us if you have consented to such use and disclosure (your provision of that information will be taken to be consent but will only be used and disclosed for the purpose that it was provided by you).
What Marketing Communications Will You Receive?
In certain contexts when we collect information from you, you may be asked to “opt in” to consent to us using or disclosing your personal information. For example, you may be asked to opt-in to receive further information or communications from our advertisers and partners. We do not provide your personal information to other organisations for the purpose of direct marketing unless expressly authorised by you.
We may send you direct marketing communications and information about products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, telephone, SMS or email, in compliance with applicable marketing laws, such as the Spam Act 2004 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
Opting Out / Unsubscribing
Security and Management of your Information
We also impose strict requirements of security and confidentiality on all third parties (for example, those who provide us with technology services) as to how they store, handle and deal with the personal information and anonymous usage data that we hold.
Tracking Technologies Notice
We also collect anonymous usage data about your browsing activity on the Nine Group’s network via various tracking technologies (for example, via cookies, tags, pixels). Our third party service providers may also collect anonymous usage data on the terms of their privacy policies which will be disclosed to you where relevant. This anonymous usage data may be used to identify your device on third party digital services where we have an arrangement in place to serve ads on those third party digital services. We may also collect anonymous usage data from third party digital services. One of the reasons we collect usage data is to display to you more relevant advertisements or content on the Nine Group network and also on third party digital services.
Tracking technologies contain information that can later be read by a web server in the domain that issued the tracking technology to anonymously identify your device. We use the following types of tracking technologies:
We also use tracking technologies as described in Display of Advertisements below. You have the ability to accept or decline tracking technologies. If you choose to decline tracking technologies, you may not be able to sign in or use other interactive features of our digital services, and some advertising preferences may not be able to be respected. If you choose to accept tracking technologies, you also have the ability to later delete tracking technologies that you have accepted.
|Google provides us with ad serving and ad exchange services. Anonymous aggregated user data collected and processed by us may be shared with Google to make the advertising you see our digital services more relevant to you.|
|Xandr||Xandr provides us with ad serving and ad exchange services. Anonymous aggregated user data collected and processed by us may be shared with AppNexus to make the advertising you see on our digital services more relevant to you.||Xandr|
|Adobe||Adobe provides us with analytics and data management services. This includes the grouping of visitors to our websites into ‘audience segments’ which are made available by us to our third party ad servers to make the advertising you see on our digital services more relevant to you.||Adobe|
|Magnite||Magnite Magnite provides us with ad exchange services. Anonymous aggregated user data collected and processed by us may be shared with Magnite to make the advertising you see on our digital services more relevant to you||Magnite|
|Pubmatic||Pubmatic provides us with ad exchange services. Anonymous aggregated user data collected and processed by us may be shared with Pubmatic to make the advertising you see on our digital services more relevant to you||Pubmatic|
We utilise the Nielsen//Netratings Australia auditing system on our digital services. Nielsen//Netratings Australia collects data and uses tracking technologies like web beacons on our digital services. For further information about Nielsen//Netratings Australia’s collection of data, use of tracking technologies or to access Nielsen//Netratings Australia’s opt-out tool, please visit http://www.nielsen.com/au/en/privacy-policy.html.
Display of Advertisements
Many of the digital services we offer are supported by advertising. We may display advertisements on our digital services and on the digital services offered by our advertising partners. We place tracking technologies on your device when you interact with our digital websites and apps and this anonymous data may be used to group you into relevant audience segments so that we can deliver more relevant advertising to you. We may also use the tracking technologies to recognise your device each time we display an advertisement to your device. We are able to compile information over time about where you, or others who are using your device, saw and/or clicked on the advertisements we display. We may also associate this information with your visit, purchase or other activity on participating advertiser’s digital services in order to display relevant advertisements or to determine the effectiveness of the advertisements.
Your advertising choices
When we display interest-based advertising, we take a number of steps designed to protect your privacy. We store content consumption data (eg page views) used for ad targeting separately from your contact information or other data that directly identifies you. We use interest-based advertising to make the ads you see on our network more relevant to you. Online advertisements on our digital services are served by ad servers and exchanges and/or by our other third party service providers to whom we may from time to time outsource the procurement of advertising. These companies may offer you a way to opt in or opt-out of ad targeting based on their tracking technologies. If you would like to opt out of interest based advertising please click here. You can also manage certain tracking technologies in your web browser privacy settings.
Please note that even if you opt out of interest based advertising, anonymous usage data may however continue to be collected by us and/or our third party partners for other purposes.
Privacy Standards for Journalists
As we are in the media industry, the APPs do not apply to acts done or practices engaged in by us in the course of journalism as we are committed to other journalistic standards dealing with privacy. Specifically:
Access to Personal Information
(a) Under the Privacy Act, you have the right to request access to the personal information which we hold about you. If you wish to exercise your right under the Privacy Act to seek access to the personal information that we hold about you, we ask that you contact us at [email protected]. If you make an access request, we will require you to verify your identity before we provide you with any access.
(b) We will endeavour to acknowledge your request for access within 7 days, and to provide you with the access to which you are legally entitled within 30 days of the date of receipt of your request. We will notify you if we consider it will take longer than 30 days to provide you with access. If you seek access to records held by us which are not current records, we may need to contact you to discuss your request and it may take a longer period of time to locate these records and we may charge you an administrative fee reflecting our cost of providing access. If we are not legally required to provide access to the personal information requested and we exercise our discretion not to provide that information, we will let you know our reasons for doing so.
Changes to your information
We endeavour to ensure that the personal information we hold is accurate, complete and up-to-date. You have the right to ask us to correct information about you which is inaccurate, incomplete, out of date, not relevant or misleading. Alternatively, if you have a Nine Account, you can access and update personal information you have entered in relation to that account by logging in and accessing or updating that information yourself.
Procedure for Data Breaches
We do all we reasonably can do to ensure your data is collected, used and held securely in accordance with industry standards. If at any time we become aware of unauthorised access to or disclosure of personal information held by us and we consider this is likely to result in serious harm to any individual to whom the information relates we will follow the data breach notification requirements under applicable law including to notify the individual involved and the relevant regulator.
EU and Californian Residents
If you are based in the European Union or California, there are specific regulations that apply in relation to the collection, processing and storing of your personal information by organisations covered by those regulations. To the extent that we are legally required to comply with those regulations in relation to any personal information and/or anonymous usage data we collect, process, disclose or store about you, we will comply with those regulations. Please note that we do not develop, target or direct our websites, products or services towards individuals (including children) situated outside Australia. Our business is targeted at individuals who are domiciled in Australia even though you are able to subscribe for our services from outside Australia. We do not knowingly collect personal information about children under 16 years of age. If you believe a child in your care has provided us with personal information or data and you would like to request us to look into removing the data from our servers, please contact us at [email protected]
All complaints received will be assessed by our Privacy Officer and reasonable steps will be taken to remedy any valid complaint. We will endeavour to acknowledge your complaint within 5 business days and to respond to your complaint within 20 business days of receipt of the complaint by our Privacy Officer. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
Last updated: 30 November 2021